FREQUENTLY ASKED QUESTIONS
Questions you probably have before switching checkout.
Clear answers about Shopify abandoned checkout recovery with Voss.
Does Voss automatically send abandoned checkout recovery emails or texts?+
No. Voss identifies eligible checkout contacts in Shopify and updates customer tags. Recovery emails or SMS need to be configured in a separate, consent-aware marketing workflow. Voss does not send recovery emails or SMS.
Will abandoned Voss checkouts appear in Shopify's native Abandoned checkouts list?+
No. Voss is a separate checkout. Its customer-sync feature does not create a native Shopify abandoned-checkout object or Shopify's built-in recovery link. You can work with Shopify customer records and tags instead.
Will customers get tagged the moment they leave?+
The tag can be applied as soon as a valid email is captured, before the shopper leaves. That is why any follow-up workflow should include a delay and check whether the customer completed a purchase.
What happens when an abandoned customer completes payment?+
Voss updates the checkout's status and removes the abandoned-checkout tag when there are no other open abandoned Voss checkouts for that customer. Paid orders sync back to Shopify for fulfillment.
Does Voss automatically opt shoppers into email marketing?+
No. Entering an email at checkout is not marketing consent. Your Shopify or marketing-platform consent settings and applicable rules still apply.
What does Voss cost? Do I need Shopify Plus?+
Voss costs $0 to set up, with no monthly Voss software fee and a 0.5% Voss fee on processed orders. Whop's processing fees are separate. Voss provides an external checkout, so you don't need Shopify Plus to use Voss itself. Store and payment account eligibility still apply.
