How can we help?
Tell us what's going wrong and include the details we need to investigate it quickly.
Pick the area that matches your problem.
Setup & connections
Help connecting Shopify, Whop, your billing method, or finishing onboarding.
Shopify app setup · Whop connection · onboardingGet help →Checkout & orders
Troubleshoot checkout errors, failed payments, missing orders, shipping, discounts, or refunds.
Payment errors · order sync · refundsGet help →Domains & branding
Get help with a custom checkout domain, DNS verification, store branding, or checkout appearance.
Custom domain · DNS · checkout brandingGet help →Tracking
Help with Meta Pixel, Conversions API, TikTok tracking, purchase events, or attribution.
Meta · CAPI · TikTokGet help →Billing
Questions about the 0.5% Voss software fee, billing method, charges, or billing errors.
Voss fees · billing card · charge questionsGet help →Account & access
Help with login, email confirmation, store access, or account-related questions.
Login · email · account accessGet help →Send us enough detail to reproduce the issue.
For the fastest diagnosis, include your Shopify store URL, what you were trying to do, what happened instead, and a screenshot or error message if you have one.
For a live checkout problem, put LIVE CHECKOUT in the subject and include the affected store.
Contact supportBefore emailing, these two things often save time.
- Open Voss and check whether Shopify and Whop both show as connected.
- If the problem happened during checkout, include the approximate time and the order/customer email if available.